All prices quoted here are in Australian Dollars
What are the
sizes of charms?
The full size catalogue pages are an A4 size i.e. 210mm x 297mm and the items
are 1:1 on the page, so you can gauge the size of the page as it displays on
your computer screen to estimate the size of the items.
What finishes are available and are there any price
differences?
Nearly all stampings and some charms are available in raw Brass, 24kt Gold Plate
or Nickel Plate(which is similar in colour to chrome and not as white as
silver). Castings are available in 24kt Gold Plate, Nickel or Pewter. Some items
are stocked in an Antique Gold or Antique Silver finish such as columns, purse
frames, and other finishes are available on these items but minimums would
apply. All other items are available in Antique finishes, but a $5.00 antiquing
charge applies per order for any quantity of items. All other finishes such as
Brass Plate, Silver Plate, Black Nickel etc. are available, but minimums and
extra charges may apply.
Do you have a
minimum order?
Yes and No. For retail orders there is no minimum to purchase. For wholesale
orders within Australia the minimum order value is $30.00 before GST and
postage, and Overseas, it is $50.00 before postage.
When I place an order, how long does it take before you
send it?
We endeavour to keep all the items in stock so can dispatch your order within a
few days. If some items are out of stock, your order will be sent out and the
balance placed on backorder (only in Australia and if total value is over
$15.00). If your order needs to be made up then it may take up to the following
week to despatch to you. We can advise expected delivery when you place the
order.
How long does it take for a parcel to get to me?
Depends on the mail service used. In Australia you should receive the goods the
next day after despatch, if going to a capital city, else could take up to a
week for outlying areas. To overseas destinations, parcels are sent per Airmail
parcel post, and you should allow about two weeks, though smaller parcels may
take only a week to arrive.
What is the
cost of shipping?
Postage on retail orders within Australia, is at cost so the minimum is around
$2.20 for a small parcel, which includes receipted delivery. For wholesale
orders, postage is based on order value which includes handling charge and
receipted delivery, e.g. orders up to $49 in value(before GST) postage is $4.95,
up to $99 is $6.05, up to $249 is $9.90 and above is $13.20(Postage prices
quoted are inclusive of GST). Overseas orders are at cost with a minimum charge
on a small parcel of $6.50 plus insurance.
Do you sell
wholesale?
For wholesale pricing, please fill in the details on our order page (less the
credit card details, unless ordering goods or a catalogue) and will quote
wholesale prices for you so long as you are a bona-fide business.
How do I get
wholesale prices?
If you are a bona-fide business with a A.B.N. number or business I.D. number,
then simply go to our order page, fill in the details (less the credit card
details, unless ordering goods or a catalogue) and will quote wholesale prices.
Do you have bulk
prices?
Yes we do. Let us know the quantities you are wanting and will quote for you. If
you are eligible for a wholesale price list, the quantity prices are listed in
the price list. For quantities larger than those listed, please let us know and
will quote individually.
Do you manufacture? And can you manufacture an item to my
specifications or design?
Yes. We manufacture castings and jewellery mountings in-house. We can
manufacture jewellery mountings with different size settings, in whatever plated
finish you require. We can also cast from your models or you design in white
metal. We can also part manufacture items that you finish off by further
assembly or adding chain, beads etc. Let us know and will advise minimum order
and quote.
If I purchase your products, do I have any Guarantee’s?
Yes. All our products are guaranteed against faulty workmanship. Simply let us
know within 7 days and as you choose, will replace or refund on return, less
cost of postage. If you are not completely satisfied for whatever reason, please
let us know so that we can rectify the problem.
How do I place my
order?
Simply fill in the details on our secure order form and send it to us, or you
may send us a fax or place order by phone (an answer machine is available after
hours so you may leave an order anytime).
How can I pay
for my order?
The easiest way is to pay by credit card: Mastercard, Bankcard or Visa, by
filling your details on our order form which is secure. Or you may send a cheque
or money order after we quote you, (overseas customers, only a bank cheque or
International Money Order in Australian dollars is acceptable), or bank transfer
to our account, details of which are in the “conditions of sale” in our Price
list.
Do you have a catalogue? And is there a charge for it?
Yes. Go to our order page and fill in the details and we can send one out to
you. Cost is within Australia $5.50 (inc. GST) and Overseas $10.00. Cost is
refundable on first order over $50.00 before GST and postage.
Do you have a shop? And what are your hours?
Yes we do. Our hours are generally 9.00a.m. to 3.00p.m. Monday to Friday, but
please ring prior to ensure that we are open as we have obligations at various
craft shows during the year.
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